PRIVACY POLICY
Last updated: May 2026
This Privacy Policy describes how Zvonex (operated by ZVN PTY LTD, ACN 606 679 798, registered in Australia) collects, uses, and protects information when you use our website zvonex.com and our VoIP services.
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1. INFORMATION WE COLLECT
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We collect information you provide directly:
— Name and contact details (email, phone number, Telegram username)
— Company name and business information
— Payment information (processed securely through payment providers)
— Communications you send us via email, contact forms, or Telegram
We collect information automatically:
— IP address and approximate location
— Browser type and device information
— Pages visited and time spent on our website
— Cookies and similar tracking technologies
We collect information related to our services:
— Call logs including date, time, duration, and destination numbers
— Usage data related to SIP trunking and virtual number services
— Technical data necessary for service delivery
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2. HOW WE USE YOUR INFORMATION
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We use collected information to:
— Provide, operate, and maintain our VoIP services
— Process payments and manage your account
— Send service-related communications and updates
— Respond to support requests and inquiries
— Improve our website and services
— Comply with legal obligations
— Prevent fraud and ensure security
We do not sell your personal information to third parties.
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3. LEGAL BASIS FOR PROCESSING (GDPR)
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For users in the European Economic Area, we process your data based on:
— Contract performance: processing necessary to provide our services
— Legitimate interests: improving services and preventing fraud
— Legal obligation: complying with applicable laws
— Consent: where you have provided explicit consent
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4. DATA SHARING
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We may share your information with:
Service providers: Third-party companies that help us operate our business (payment processors, hosting providers, analytics services). These providers are contractually obligated to protect your data.
Business transfers: If Zvonex / ZVN PTY LTD is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal requirements: We may disclose information when required by law, court order, or governmental authority.
We do not share your personal data with advertising networks.
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5. DATA RETENTION
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We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Call logs are typically retained for 90 days unless otherwise required by law or requested by you. Account data is retained for the duration of your subscription and up to 3 years after account closure.
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6. YOUR RIGHTS
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Depending on your location, you may have the right to:
— Access the personal data we hold about you
— Request correction of inaccurate data
— Request deletion of your data
— Object to or restrict processing of your data
— Data portability
— Withdraw consent at any time
To exercise these rights, contact us at: [email protected]
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7. COOKIES
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Our website uses cookies to improve your experience. We use:
— Essential cookies: required for the website to function
— Analytics cookies: to understand how visitors use our site (Google Analytics)
— Marketing cookies: to measure advertising effectiveness (Meta Pixel ID: 1534917984744264)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
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8. INTERNATIONAL DATA TRANSFERS
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Zvonex operates globally. Your data may be transferred to and processed in countries outside your home country, including Australia and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
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9. SECURITY
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We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmission.
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10. CHILDREN’S PRIVACY
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Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
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11. CHANGES TO THIS POLICY
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We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
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12. CONTACT INFORMATION
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For privacy-related questions or requests:
Zvonex — operated by ZVN PTY LTD
ACN: 606 679 798
ABN: 93 606 679 798
Registered office: NORWOOD SA 5067, Australia
Email: [email protected]
Website: zvonex.com
Telegram: t.me/zvonex_support