What Is IVR and How to Set It Up Properly
IVR (Interactive Voice Response) is the automated menu system callers hear when they dial your number. «Press 1 for sales, press 2 for…
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Topic: Tag: cloud telephony
How to Choose a VoIP Provider: 7 Questions You Must Ask
Switching VoIP providers feels like a big decision — because it is. The wrong choice costs you dropped calls, frustrated customers, and wasted…
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Launching a Call Center: The Checklist Most People Skip
The most common call center mistakes happen before the first call is made. Here’s what to have in place before you go live.…
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Auto-Dialing: Is It Legal and How to Use It Without Problems
Auto-dialing gets a bad reputation because of how it’s been misused. Spam calls, robocalls to random numbers, calls at 3am. That’s the problem…
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How a Virtual Number Helped a Business Enter a New Market in One Week
A logistics company based in Almaty wanted to work with clients in Germany. The problem: German businesses rarely pick up calls from unknown…
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ASR: The One Number That Tells You More Than Your Phone Bill
Most businesses know how much they’re paying per minute. Few know their ASR. That’s usually backwards. ASR stands for Answer Seizure Ratio. It’s…
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Remote Call Center: How to Set One Up Without an Office
Two years ago a client asked us something that seemed complicated at the time: «Can we run a 15-person call center with nobody…
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How Much Does a Missed Call Actually Cost Your Business?
Most companies track missed calls as a number. Few calculate what that number actually means in money. Let’s do the math. Say your…
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How to Connect Your Phone System to a CRM in One Day
Most businesses use their CRM and phone system as two separate tools. Agents finish a call, then spend 3–5 minutes typing notes manually.…
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